Online healthcare offerings and online pharmacies are getting more and more popular among customers worldwide. What has been an industry full of dubious providers who distributed fake or even illegal drugs, is now bound to legal framework conditions in Europe with many introduced changes. But here and there you still come across providers with dubious offers and unsafe medicines or they do not work together with registered doctors. To help you choose the right provider, I summarized my experience with the UK provider HealthExpress in the following review. Keep reading and see if you can trust the HealthExpress website.
What exactly is Health Express? Brief background information to HealthExpress
HealthExpress is an online clinic operating since 2002 and was the first clinic to go online in the UK in 2003. Initially, the company focused on the areas of impotence, hair loss and obesity – health problems, no one likes to speak about in public, even today. Out of shame, those medical conditions often remained untreated.
Online clinics such as HealthExpress give people with those medical conditions mentioned above and similar complaints the opportunity to easily get in contact with registered doctors online and to be treated and consulted via remote diagnosis. The HealthExpress website provides information on common medical conditions and several treatment options. Experienced doctors provide online advice and offer help for a variety of medical problems. The service of HealthExpress is always discreet and professional and is considered a pioneer for other subsequent online clinics. Today, the company provides advice and products for women, men and sexual general health. They also help with a variety of complaints in the field of general medicine and emporiatrics.
What distinguishes HealthExpress from other providers? Is HealthExpress reliable? Is HealthExpress a legit service provider?
HealthExpress offers a full online service for medication which is only available on prescription. The company works together with qualified medical specialists and registered pharmacies and the doctors and pharmacies working for HealthExpress must all be registered within the European Union and is available to all patients across Europe. This ensures that only experienced professionals can provide medical advice and only prescribed and approved original drugs are being send to you. The team works very discreetly, which means that the information provided by the patient will always be kept confidential. The medical team ensures only prescriptions of medications without any risks of addiction to guarantee a good and reliable treatment. An order will only be sent if the attending physician issues a prescription for the corresponding medication. The doctor can always decide to not prescribe any medication. This really speaks for the seriousness of the provider. HealthExpress can only provide a legal and trustworthy service if it reserves the right not to prescribe certain medicines in certain cases.
The ordered products will be send to you in your language. Personal contact, confidentiality, a highly skilled medical team, and the information provided on the website distinguish HealthExpress from many other providers. What’s more, the health services are available in several different languages and can thus be accessed by a wide public. HealthExpress provides the online consultation free of charge, but does charge the prescription, the prescribed medication and the express delivery within just 1-2 business days. Other providers do not disclose all the services included on the bill you receive. The medical team has to undergo a regular training to be able to provide a professional service.
The website provides detailed information about the attending physicians. Here is a brief overview of the team of doctors and pharmacists. This information can be found on the website:
HealthExpress provides a medical health glossary on the website. There you can find medical terms with simple explanations in alphabetical order. HealthExpress wants to give the patient the opportunity to better understand the information provided by the treating physician. Patients should be able to understand what they are diagnosed with and to avoid any ambiguities. HealthExpress is convinced that only a well-informed patient is going to be a satisfied customer in the end. Therefore, the online clinic tries to provide the patient with as much information as possible and to ensure that there is no ambiguity regarding the diagnosis and the prescribed medication.
There are various rating portals online. Trustpilot is a pretty popular one among them. On this portal, HealthExpress has been rated as Excellent and received 3,447 reviews with 5 stars. This amount of positive reviews clearly speak for the provider. These individual reviews can all be read online.
What kind of services does HealthExpress offer?
HealthExpress continues to develop and even offers new services such as:
- Men’s Health
- Women’s Health
- Sexual Health
- General medicine
Products for impotence, premature ejaculation, hair loss, obesity and transgender hormone therapies are particularly popular, because those are complaints no one really likes to talk about. Although many people do have the courage to see a doctor, they often don’t find a good one they can trust. Although HealthExpress offers direct contact with a qualified physician, it still provides some privacy for the patient when ordering online. More and more people use websites such as HealthExpress for medicines they need for their everyday life or when traveling. HealthExpress is constantly expanding its range of products to meet the needs of its consumers.
Quick overview of all advantages of HealthExpress
- Fast, simple and convenient
- Comprehensive information about medical conditions, medications etc. on the website
- Free online consultation
- No waiting time
- Easy remote diagnostics
- Individual diagnoses
- Convenient prescribing
- Confidential service
- British doctors and pharmacies
- Certified medical team
- Original brand medicines
- Fast and secure payment
- No hidden fees
- Discrete packaging
- Free express delivery
- Delivery at the next day if the order is received before 4:30 pm
- All your data is encrypted and can only be viewed by our doctor. We will ship your medication in a discrete, neutral packaging. Our brand name is not visible on bills or delivery papers.
How does HealthExpress work?
Ordering at HealthExpress can be done quickly and easily from home or on the road in just these 3 steps:
How to select your medication on the HealthExpress website
The website is divided into the sections listed above (Women’s Health, Men’s Health, General Medicine, etc.). And each section lists the medications they have available. This gives you a quick and easy overview of all medications that you can order online at HealthExpress. What I personally liked: If you already know in advance which medicine you would like to order, simply enter the name of the drug in the search box and the desired drug will be displayed.
You can see immediately whether the desired medication requires a prescription or not. In addition, you can see a short description to each medication listed. That is really helpful! By clicking on the orange field “Online Konsultation starten” you will start the ordering process. If you do not know exactly which medication you need, you can start an online consultation and describe your complaints. A HealthExpress doctor will then suggest possible treatments for you. Once you know what drug you need, you select dosage, amount and treatment followed by ordering what you need with the steps listed below.
Medical Questionnaire / Selection of Treatment and Medical Review
It is mandatory to complete an online consultation before you can order via HealthExpress. You need to fill out a questionnaire and provide information on your medical history and current health status. The questionnaire is then viewed and controlled by a registered doctor, who will either suggest a possible treatment or confirms that the treatment selected by the patient is appropriate.
If no sufficient information has been provided, the attending physician will contact you by phone or email to clarify any ambiguity. The doctor can also suggest to visit your GP for a personal examination. This clearly speaks for the website and how serious they take their business. Of course, there are cases in which a medical examination by a local doctor cannot be avoided. But health and safety has a very high priority, which is not always the case when you look at other providers. Normally, however, after the consultation, the attending physician will prescribe the medicine you need the will forward it to the pharmacy.
After the examination has been completed by a doctor, you need to provide your delivery and billing address and your payment data and thereby confirm the final order. Important note: After completing the order, the invoice amount will be blocked by the bank and the debit will only be charged if the partner doctor has approved the order and prescribed a medication.
Free Shipping on the next day
Once a prescription is received by the mail-order pharmacy, it will be double-checked and prepared for shipping. The package will then be delivered free of charge on the next working day.
Short info about the best way to contact them:
Doctors can be contacted directly via email. Furthermore, a patient service team arranges meetings with professional partner physicians and pharmacists within the European Union. HealthExpress also offers a live chat where questions or ambiguities can be clarified directly with the medical team. I have used the chat many times already. It’s really easy to use and satisfying. If you prefer a more personal contact, there is also the possibility to get advice by phone. Depending on the situation, a video chat may be useful to personalize the advice. All these channels are offered in different languages. The customer service operates from 09:00 am to 6:30 pm from Monday to Friday.
Is my personal data protected? Is ordering safe?
HealthExpress is completely safe and secure. The provider uses the latest technology to guarantee up-to-date security requirements. The data can be easily and conveniently entered on the website. All data provided to HealthExpress is legally protected and will not be disclosed to third parties. The given data is treated confidentially, is encrypted and will only be consulted by the attending physician and the corresponding mail-order pharmacy. All HealthExpress doctors are registered with the UK Department of Health and are bound to medical confidentiality, ensuring the patient’s privacy at all times. The medication is shipped in discrete packaging. The mail-order pharmacies working with HealthExpress all have the new EU Pharmacy Seal. On the website, you can simply check with just one click, if the pharmacy has been registered.
Conclusion – My Experience / Rating for HealthExpress
The reviews and comments you can find online are mostly positive. As mentioned above, many customers have had very good experiences with HealthExpress and recommend the website. Most customers rate the team’s confidentiality, the discrete service in general, the offered advice, and the anonymous shipping as particularly positive.
The delivery is really fast. So far, I have received all medicines the next working day. Nothing could be faster. Another thing I really appreciate is the detailed and clear listing of the costs. The final price includes the online consultation, the medication, the prescription fee and the express delivery. No additional hidden costs. During the consultation by the doctor you realize that you are dealing with a medical specialist. The offered advice is extremely friendly and you really have the feeling that you can trust the doctor. Any embarrassment or feelings of shame are completely gone within seconds. I also personally like is the blog from HealthExpress at https://www.healthexpress.eu/en/blog
Here you will find plenty of information and useful tips and tricks about health & well-being. I always like to read the articles and find them very helpful. The information that is provided on the website itself covers various diseases, medicines and complaints is also highly valued. The information is absolutely trustworthy and correct. The supplier is constantly expanding its product range, adapting to possible trends and consumer demand. That’s why HealthExpress is still one of the leading providers in the healthcare industry. The excellent and confidential service from HealthExpress seems to really pay off after all those years. The customers are satisfied and I can also confirm that they provide a great service and can highly recommend the website.
Nevertheless, I do would like to point out that there are complaints that require the direct advice of a doctor. Check-ups should still be performed regularly with your GP, but everything else can be easily replaced by HealthExpress. In any case, this website has made my life a lot easier.